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HR Shared Services Administrator

HR Shared Services Administrator

Posted 3 April by Ladbrokes Coral Featured Ended

Working as part of a team in our fast paced HR Shared Service Centre, you will provide an efficient HR Admin service to our employees and managers; this will include completing general HR admin duties as well as responding to employees via the telephone or via the HR case management system.

This role is a 6 months Fixed Term Contract

Accountabilities

  • Ensure compliance with employment legislation, Ladbrokes Coral policies and procedures.
  • Promote HR self-help tools and desktop solutions and coach employees to use these tools effectively.
  • Contribute to process improvement initiatives and support the writing of the associated documentation, including process maps, work instructions and "How to Guides".
  • Support the Employee Lifecycle team with administrative duties to ensure SLAs and customer service levels are maintained.

Knowledge, Skills & Experience

  • An understanding of the HR employee lifecycle
  • Experience using case management systems
  • Strong communication and written skills
  • Proficiency with MS Office (Word, Excel, Power point)
  • Experience of working as part of a team in a busy environment
  • Experience of dealing with complex queries and providing resolutions within SLAs

Required skills

  • Admin
  • Administrative
  • Customer Service
  • HR
  • Queries

Reference: 34594759

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