HR Services Representative

Posted 21 December 2018 by BNY Mellon
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HR Services Representative, Human Resources Department

Location : Manchester City Centre

Overview Of BNY Mellon:

BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team.

Job Purpose:

This is an entry level role serving as the front line for HR related client support. The employee works in a learning capacity, performing a range of basic customer service representative assignments, under close supervision.


  • Interacts with clients via telephone or email for intake of client inquiries and requests.
  • Utilizes a knowledge management tool to respond to routine HR policy, procedure and process inquiries in support of HR clients; employees, managers, candidates, retirees etc.
  • Documents all client interactions, requests, resolution and action taken within the HR case management application.
  • Triage of inquiries and requests to experienced & advanced level representatives, HR Advisors, and/or HR CoE


  • Secondary education (high school diploma or equivalent) or equivalent work experience preferred.
  • Demonstrable experience working in a customer contact centre or a customer service position, with focus on reviewing and updating client records, interpreting policies or procedures, responding to and/or resolving client inquiries in person or via electronic mail, phone or paper.
  • Excellent interpersonal communication skills, demonstrated ability to multi-task and meet deadlines
  • Detail oriented
  • Internal customer service focused
  • A team player and be able to collaborate and cooperate well with others.
  • Strong PC skills, with working knowledge of Microsoft Office products

What we can offer you:

  • Challenging, fun and supportive environment
  • 25 days holiday (in addition to Bank Holidays) plus opportunity to purchase up to 5 extra days
  • Highly competitive benefits package including pension and private medical cover

Required skills

  • Customer Service
  • Organisational Skills
  • Telephone Manner

Reference: 36895330

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