HR services, HR service Desk, Future Opportunities

Posted 5 April by Deloitte Featured

Your opportunity

Let’s assume you’ve been working in HR and in an entry position. You get a buzz from resolving problems without leaving it to others, and can happily work at pace with a sense of urgency. If this rings true, then this role could be for you…

Your role

Our people are absolutely central to our business success and call the HR Help Desk about a range of issues important to them and their employment. Pension, salary, holiday, healthcare - you name it, we hear it. We also support our managers within the firm with any employee related HR enquiry that they may have. Whilst we do not process every request, we are the 'front line’ so you’ll need to listen well, ask the right questions, carefully record the information and work with our internal teams to make it happen. This is all delivered with a focus on giving everyone who contact us a great experience.

To be considered you’ll have a genuine interest alongside some experience in HR. You may also have experience of dealing with volume calls and enquiries. Working patterns can be flexible but it’s worth thinking about your journey now as we find easy access to the office makes for a happy work life balance and keeps travel costs down.

Your work, your choice

How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk.

We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location: Central Milton Keynes

Suggested work pattern: Fixed term/Permanent full time. Agile working options available. Shifts between 8am and 6pm.

Your professional experience

  • Previous HR experience (essential)
  • Previous Customer Service experience (desirable)
  • Ability to deal with high volume of calls (desirable)

Your service line

Internal Client Services

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal client services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. We impact every area of our business, every day. From solving IT issues quickly and efficiently, to ensuring our people get the best possible training, to guiding colleagues on their tax and pensions. From our centralised hubs in Milton Keynes and Cardiff, we live, breathe and deliver the Deloitte experience.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: North West Europe within a Global firm

UK and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm on 1 June 2017. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA.

A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world.

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements.

Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2017 list of Top 30 Employers for Working Families and to have been in their Top 10 for seven consecutive years. Additionally we received the Working Families Best for All Stages of Motherhood special award in 2016.

For a full job description please click apply

Requisition code: 147443

Reference: 34835768

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