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HR Service Administrator

Posted 2 February by Adecco UK Limited Ended
Adecco are recruiting for a really exciting opportunity at Cheshire Constabulary. We are looking for a HR Service Administrator to work within their Multi-Force Shared Service Centre.

This is a full time position working either 8am - 4pm or 9am - 5pm on a flexi-time basis.

The ideal candidate must have proven experience of:

* Working to targets whilst achieving a high degree of accuracy
* Excellent Attention to Detail
* Processing of sensitive and confidential information
* Dealing with related customer queries over the phone
* Working in a fast paced environment

They will be qualified to Level 2 of the National Qualification Framework, and will ideally have some experience working within a fact paced environment.

They must also have:

* Excellent communication and customer service skills both in written form and over the phone
* Computer literacy and working knowledge of Microsoft Office
* Attention to detail and ability to record information accurately
* A flexible approach to working within different teams as required
* Understanding of the importance of dealing with employee related information in a sensitive and confidential manner.

The post holder will be expected to:

* Develop strong working relationships inside and outside of the team to provide support and maximise performance.

* Provide direction, support and guidance to new members of the team. Demonstrating flexibility and openness to change.

* Demonstrate professional customer service skills by responding to needs, communicating clearly and taking ownership of service.

* Take personal responsibility for decisions and actions, acting with integrity and professionalism and ensure professional knowledge is current.

* Use resources efficiently and effectively to meet goals and targets.

* Take ownership of customer information, ensuring it is regularly updated and is accurate.

* Maintain knowledge of policies and procedures, ensuring compliance with relevant processes.

* Take responsibility for own health and safety, be aware of the H&S policies/procedures, and comply with the health and safety requirements put in place by management and raise any concerns.

The post holder will:

* Receive, review, and process documents, verifying completion, accuracy, and compliance with established policy and procedural requirements - e.g. medical reports, return to work interviews, application forms, training requests, course bookings, and information requests from third parties.

* Create, update and close tasks from the service management system to fulfil customer's requirements together with updating and advising customers as necessary of the actions undertaken on their behalf.

* Answer telephone queries from customers with regards to general service issues that the customer was unable to deal with for them selves via self service.

* Manage and action tasks and workflows in line with Service Level Agreements.
Follow up with customers as necessary to ensure resolution of problems involving incomplete, inaccurate, or non-compliant documentation

* Accurately enter data/documentation into the appropriate system to generate records and notify external providers.

In order to be considered for this position, please either apply directly to the advert, or contact Amy on .

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Required skills

  • Customer Service / Administration / Public Sector / Cheshire / Constabulary

Reference: 34382727

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