We’re looking for an enthusiastic, confident and customer-centric Digital Service Team Leader working with our HR Shared Services Team. Here you’ll help and support the team across our BAU activity which impacts the 4,000 employees here on a daily basis but what really separates this role from a traditional HR team lead role is that you’ll be instrumental in helping us deliver an ambitious digital change project across our people administration and advisory services which are focussed on creating a great colleague experience for all!
We are really focusing in on building a high performing team delivering service and results totally aligned to our digital place aspirations, our people plan, and with a strong focus on a continuous improvement culture and with a visible drive for efficiency and improved service offering.
Our Shared Services Team are an exceptionally busy but also friendly bunch, you’ll have the opportunity to work as part of People Services team who support a very complex and diverse business and you’ll be at the heart of driving change, pushing us further in our digital transformation and helping us move from a reactive to a proactive digital HR service function.
You’re a 'people person’ and enjoy delivering great customer service to internal colleagues.
You don’t shy away from sometimes challenging or sensitive conversations, you take them in your stride and push to find the best outcome for all parties.
The words confident, agile, brave and pro-active describe you. You’re able to push the boundaries of what is typically a process-oriented role and position yourself as a customer-centric, can-do team lead.
If you’ve worked in a HR Shared Services environment before, that’s great but we’d love to hear from people who have Team Lead experience in other areas too. We are open to hearing from people with a wider and diverse background that can demonstrate delivering digital change/transformation in a traditional process driven environment.
We’re the UK’s second largest pure-play online retailer and we exist for one simple reason; to make good things easily accessible to more people. It’s our purpose, why we get out of bed in the morning.
It means offering the best range of famous brands, a seamless online shopping journey and unique ways to spread the cost that our customers love.
We’ve been doing it for more than 80 years and our digital department stores have become household names, from the much-loved Littlewoods.com to Very.co.uk, which is now our biggest and fastest growing brand with sales of more than £1bn.
Today, we turnover more than £1.9bn, our websites get over 1.2m visits every day and 62% of our online sales are from mobile devices. We sell over 1,300 famous brands and deliver 49 million products to over four million customers each year.
We’ve got a clear goal. It’s to become a world class digital retailer. We’re already well on the way and, by staying true to our purpose, we believe we’ll achieve our ambition.
How to apply
This is a fantastic opportunity for someone who is looking for their next career move. If you are interested to find out more please contact the Talent Acquisition team at Shop Direct or apply online.
Please note that the Talent Acquisition team at Shop Direct is managing this vacancy directly and will not be accepting CVs sent by any recruitment agencies.
Please be advised, if successful in securing this position, you may be required to undertake a credit, CIFAS and CRB check.
If you are a current employee of Shop Direct please apply via Talent Online as an internal applicant.
- Team Leader
- Continuous Improvement Culture