One key part of delivering a successful HR Services model focuses on providing employees and line managers with clear and consistent HR information, made available through self-service, via our clients primary HR channel: My HR portal.
Over the next six months, they intend to improve the consistency and completeness of their HR online content and they are seeking an experienced content editor to help achieve this.
This role will work as a key member of the Strengthen HR Programme team to analyse current HR content, and improve the current experience through developing impactful, customer focused content.
Candidate Focus & Challenge
Have a passion to drive great customer experience through creating purposeful, engaging HR online content.
Work alongside the HR Global Webmaster & HR Portal Communications Leads to analyse, improve, search optimise and publish content on the My HR portal.
Articulate HR information to employees in an accessible, accurate and consistent manner.
Support HR portal testing, focusing on content and the broader customer experience and usability.
Ensure information meets expected editorial quality standards.
Contribute to the ongoing development of HR digital content standards and editorial guidelines.
Candidate Knowledge, Skills & Experience:
Editorial/content generation/communications experience - creative (writing), with an eye for detail (proofreading).
Relevant educational background, e.g. in communication, marketing or journalism
Ability to rationalise existing content into employee focused, consumable and clear information.
Excellent command of written English
Ability to manage competing tasks efficiently and prioritise competing workloads within a matrixed team environment.
An understanding of natural (organic) search engine optimisation
Collaborative and inclusive - able to engage different stakeholders within HR and in the broader business to create/improve content
Confident using core Microsoft Office applications
Experience of using ServiceNow knowledge management is desirable.
Understanding of common HR processes e.g. recruitment, onboarding, desirable.
This role will be standard working hours, Monday-Friday, and can be remote working or office based.
Badenoch & Clark is acting as an Employment Business in relation to this vacancy. Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User.
- Excellent Communication
- HR Processes
- Prioritising workload
- HR Content Editor
- ServiceNow knowledge