HR Assistant

Posted 13 January by Adviser Plus
£16,660 - £19,000 per annum
Wirral , Merseyside
Permanent, full-time
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Our HR Assistants provide a comprehensive, efficient and customer responsive HR service to line managers within our client businesses. You will be part of a team of over 200 HR professionals all providing advice and guidance online and via a telephony adviceline in relation to a number of ER topics.

The role and responsibilities of a HR Assistant:

  • Advising line managers on ER topics such as absence management, maternity, paternity and working arrangements in line with the clients policies and procedures and within agreed SLAs
  • Follow agreed principles to escalate cases when appropriate based on risk or stage of case
  • Capture and track all advice provided on internal call management system to ensure effective and proactive case management
  • Where required, to provide support to inbound call management, working with the Coordination team

Skills and experience required to be a successful HR Assistant:

  • Articulate, confident and fluent communicators demonstrating a high level of both oral and written English
  • A customer orientated approach and focus
  • Well-developed interpersonal skills
  • Advanced IT skills (Word processing, Spreadsheets, Databases, Internet, MS Outlook)
  • A commercial/pragmatic approach to problem solving
  • A committed team player who is effective working with the team and independently
  • A keen interest in a career in HR

Our HR Assistants can enjoy the following employee benefits:

  • Company pension
  • Health cash plan
  • Flexible working and home working opportunities
  • Free onsite parking
  • A generous holiday entitlement which increases with service and the option to purchase additional days
  • Many other cultural and lifestyle benefits

Equal opportunities:

AdviserPlus is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees are expected to promote and work fully in line with the company’s Equal Opportunities Policy.

AdviserPlus is a Disability Confident Leader employer and welcomes applications from disabled people. If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview. Should applicants require reasonable adjustment support for the interview, please contact the Resourcing Team.

Required skills

  • Case Management
  • Communication Skills
  • Customer Service
  • Telephone Manner
  • CIPD qualified
Apply on employer's website

Reference: 39516493

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