Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 38,000 people in more than 145 countries and across 700+ offices globally.
We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist, at Crowe we invest in our people to help them be the best they can be.
We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a different by delivering excellent services to our people, clients and communities.
Purpose of the role:
You will be joining and supporting the National HR team, consisting of nine other HR Professionals. Whilst the role will be based in our Cheltenham office (St James’ House) you will provide support nationally to your allocated office/s. You will also be required to cover offices that you are not dedicated to in times of others’ absence or due to workloads. The Firm has in excess of 1000 employees and 80 Partners, therefore the role and client base is varied and fast paced.
This role requires someone who is able to work to multiple deadlines, manage their workload efficiently and to be fully committed to the administration role within HR. The role will be demanding and requires outstanding attention to detail, accuracy and professional communication, both orally and written. The successful candidate needs to work with their own initiative whilst possessing a collaborative approach.
Key responsibilities include, but are not limited to:
- Support the National HR department, based in London, in a broad range of administrative duties, within your allocated office/s.
- Provide administration support covering the entire employee life cycle from onboarding through to the exit interviews, processing employment changes such as probations, promotions and flexible working applications.
- Accurately and comprehensively collate information in readiness for payroll reporting.
- Update the payroll software and HR database with new employee and relevant change information, ensuring employee records are kept up to date and supporting documents are saved to employee files.
- Ensure all workflows are actioned and reflected in the HR database, payroll software and on payroll reports in a timely fashion.
- Carry out Right to Work checks for new employees and alert a senior team member of any visa queries.
- Respond to all reference requests including ex-employee, mortgage and visa applications.
- Process DBS checks.
- Respond to work experience and intern queries.
- Produce simple reports and manipulate people data.
- Be the first point of contact for all HR related queries relating to your office and signpost as necessary.
- Process any HR related expenses.
- HR related filing/e-filing.
- Provide cover for equivalent team members and their offices when they absent.
- Travel to the different regional offices as required.
Technical skills, experience & knowledge:
- Excellent administrative skills and experience.
- Demonstrable customer service skills.
- Able to analyse information quickly and respond as necessary.
- Professional and personally credible.
- Collaborative - able to work well with a range of people.
- Driven and focused approach on delivering the best possible results showing determination, resourcefulness with a sense of purpose.
- An inquisitive, open-minded approach to seek out new ways to support the development and efficiency of the HR function.
- Ethical approach to managing data. Understanding that you will be handling sensitive information about the company and its employees, therefore exercising discretion and confidentiality at all times.
Required Skills & Qualifications:
- Strong, demonstrable administration experience with an understanding of HR procedures.
- Excellent interpersonal, oral and written communication skills.
- Excellent attention to detail.
- Fully IT literate with a good working knowledge of Microsoft Office packages including Excel, Word and PowerPoint.
- Confident in handling and manipulating numerical data and calculations.
- Understanding/working knowledge of Access or other HR database system/s.
- Experience of working in shared services and/or experience working within. professional services advantageous.
- Experience in payroll administration.
- Ideally CIPD Level 3 qualified although not essential.
- Administrative Duties
- Collaborative Style
- CIPD qualified
- Highly Detailed
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