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HR Adviser

Posted 7 March by St. James's Place Wealth Management Easy Apply Featured Ended

Main Purpose of the Job:

To provide employment-related information, guidance and learning to people managers within the Partnership as part of a dedicated consultancy support team.

Key Responsibilities:

  • Respond efficiently to first-line employment-related queries from people managers in the Partnership and/or Partnership Development Managers/Heads of Business who need information and guidance to resolve queries and issues in their respective Practices. Follow up on queries as required to ensure delivery of a first-class customer experience;

  • Provide employment-related information and guidance to the Partnership which is legally compliant and follows HR best practice, referring complex cases and queries to the Practice Infrastructure Consultants (or appropriate area or expert) as appropriate;

  • Take ownership of resources held on the intranet/microsite pertaining to the Consultancy team ensuring these are regularly reviewed and updated in line with legislative changes;

  • Identify and develop new support materials, tools and links for Partnership people managers and Practice Infrastructure Consultants to use which can be held on/signposted from the intranet/microsite;

  • Log and analyse all helpline activity with which to establish robust and reliable MI and which can be used to inform future initiatives and planning to best address the Partnership’s needs;

  • Design, develop and deliver engaging learning materials and events to people managers within the Partnership to equip them with the skills and knowledge to manage employment-related issues in their Practices;

  • Establish strong working relationships with internal colleagues (e.g. Corporate HR, Legal, Internal Communications, Learning & Development etc.) and external service providers to coordinate/improve services to the Partnership;

  • Lead/support various projects related to the goals of the Practice Infrastructure Consultancy team and/or PSS team, either on own or supporting other colleagues;

  • Keep up to date with external trends, best practice and developments in HR and more broadly so that this learning may be applied to developing services to the Partnership;

  • Undertake reasonable administrative tasks relating to the support of the Infrastructure Consultancy Team as required.

    Required Skills

  • CIPD qualified and/or demonstrable equivalent experience at HR Adviser level;

  • Experience of providing high quality information and guidance on a wide range of employment-related issues, identifying and providing guidance about the associated risks involved;

  • Relevant experience of working in large complex organisation(s) with multiple stakeholders;

  • Passionate about delivering customer-focused, best practice, pragmatic HR solutions which add value to the Partnership;

  • Confident communicator and skilled influencer who quickly engages with, and builds effective working relationships at all levels and across a diverse range of stakeholders;

  • Experience of developing and delivering engaging learning events and supporting materials and resources;

  • Excellent organisational skills, with the ability to prioritise and manage workload with minimum levels of supervision;

  • Creative thinker/problem solver who takes a pragmatic approach to problem-solving and decision-making;

  • Resilient, flexible, able to work under pressure when required and comfortable with ambiguity;

  • Applies emotional intelligence to a diverse range of people and situations;
  • Skilled in using MS Word, Excel, PowerPoint and Outlook;

  • Experience of contributing to and/or leading HR projects, change and transformation programmes;

  • Knowledge of current thinking in HR issues and trends and evidence of continuing professional development.

Business Expertise:

  • General understanding of St. James’s Place, its business and the context in which it operates.

  • Sufficient understanding of the SJP Partnership model and practice infrastructure to be able to provide relevant information and guidance in relation to employment issues and how this might benefit Partner practices.

  • Thorough understanding of the purpose and scope of this role in relation to the immediate Practice Infrastructure Consultancy team and the wider Partnership.

  • Previous financial services experience and/or working in a regulated environment an advantage.

Special Requirements:

Willingness/flexibility to travel to other SJP locations on occasions and stay overnight occasionally.

How we Reward You

In addition to an attractive salary you will also receive a number of excellent benefits including a non-contributory pension, private medical insurance, life assurance, a share incentive plan, bonus sacrifice arrangements to name but a few.

The Foundation

We are extremely proud of The St. James’s Place Foundation. It is a grant-making charity where funds are raised and donated by the St. James’s Place community. The Company matches all funds raised or donated, pound for pound and since its setup in 1992 we have raised and distributed in excess of £54 million to good causes operating in the UK and abroad.


We have received much recognition for the high quality of advice and service we provide to our clients. Most recently, this has included being voted the: '2017 Best Private Client Investment Manager'by readers of Wealth Adviser magazine; 'Best Financial Advisor’ atThe Personal Finance Awards’and the 2017 City of London ' Wealth Management Company of the Year'. We are also the current holders of the 'Britain’s Most Admired Companies Award’ within our sector.

How to Apply

To apply for this role please click on the Apply button below.

Required skills

  • HR
  • CIPD qualified
  • HR Policies

Reference: 34629644

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