HR Administrator

Posted 11 January by Morson Group Ending soon

HR Administrator; Crawley; £10.65/hr; Contract

The purpose of this role is to deliver timely, accurate and robust information and transactions to the HR function, managers and employees to support the delivery of the UK's business and HR strategy

Your principal relationships will be with;

Lead HRBP & HRBP teams
HR Functional teams
HR Centre of Excellence Leads and Delivery teams
Line Managers and Employee population

Your main tasks will be to act as first line support within a structured HR Admin team, dealing with queries from employees by e-mail or telephone.

An excellent customer service professional, you will be able to help employees in a positive way and guide them through their query successfully.

Accountable for the on-time cost-effective delivery of specific transactional activities and measured against agreed internal performance targets and external benchmarks
Focused on the integrity, quality, timeliness, management and legal compliance of HR data
Providing timely and robust reports to customers to support business decisions and proactively suggesting data-driven areas for improvement
Responsible for the delivery of simple, effective and user-friendly tools & technology and managing the roadmap for ongoing development and investment, based on external best practice and business need
Working with COEs, HRBPs and other stakeholders continually to monitor and improve customer and end user satisfaction
Working with key stakeholders continually to improve efficiency, simplicity and excellence in delivery
Responsible for the management of suppliers on behalf of the function as appropriate
Use data and trends proactively to identify key priorities and activities to support business objectives
Ensuring that HR processes are managed appropriately and effectively to minimise business impact
Act as a role model for the HR function, actively promoting and supporting the company people strategy and ensuring appropriate channels are utilised
Work closely with the HR PMO and HR Support teams to ensure delivery and implementation of change activity and system implementation
Demonstrating their specific contribution to the business through agreed metrics (insert metrics)
Acting as an advocate for company values at all times and ensuring others act as role models within the function
Working as part of an integrated and collaborative HR function that is focussed on driving business success

Strong analytical skills with good attention to detail and accuracy
Committed to seeing tasks through to completion
Confidential and diplomatic
Customer orientation
Interpersonal sensitivity
Able to organise and plan own time with flexibility and ability to prioritise multiple activities
Ability to remain calm and resilient under pressure
Good team player and strong decision making ability within area of responsibility
Able to challenge and influence behaviours and promote high standards
Self-starter with initiative and innovative spirit
Excellent communication skills, ability to communicate at all levels


Experience of working in a Shared Services environment, an HR Shared Services function would be desirable, and working against defined case metrics and SLA principles
Experienced user of Microsoft Office tools

Wider HR experience, supporting HRBPs or equivalent with successful experience of HR case management and/or delivery of specific HR projects

Values & Behaviours:

Focus on Customers
Perform through teaming
Develop our people


Educated to A level standard or equivalent
Good GCSEs in English and Mathematics

Working towards CIPD qualification or a recognised Customer Services / Operations qualification

Morson is acting as a recruitment business in relation to this vacancy.

Application questions

Are you available immediately?
Do you have some HR experience of dealing with initial queries from employees?
Do you have previous customer service experience, able to resolve queries quickly and effectively?
Can you demonstrate experience of working as part of a team?
Are you proficient in MS Office and any in house HR systems?

Reference: 33976148

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