HR Administrator/Helpdesk

Posted 25 January by Sopra Steria

Salary: Circa £23000pa + 5% flexible benefits fund

Location: Winnersh Triangle

Are you enthusiastic about HR and keen to join a European leader in Digital Transformation?

Role Overview

The HR Helpdesk team is responsible for responding to a variety of simple and more complex employee queries and enquiries over the phone and also via e-mail. Team members are responsible for managing calls through to completion either by answering the query directly, liaising with various departments and also escalating more complex queries to other members of the HR team. The team are also responsible for a variety of HR administration duties.

Key Responsibilities:

  • Answer incoming HR queries in an efficient and polite manner

  • Log queries, handle those within own remit according to a defined SLA or escalate as necessary those that require a response from a more experienced member of staff

  • Verify deadlines and deliverables with internal customers in order to schedule and prioritise workload and manage expectations

  • Maintain and update a range of records systems or databases to ensure records are accurate, complete and current

Essential Skills/Experience:

  • GCSE’s grade C and above or equivalent

  • This is an entry level HR role and as such the successful candidate will need to have a good level of numerical and written skills

  • The successful candidate should also be PC literate with experience of using Microsoft office applications

Desirable Skills/Experience:

  • Previous experience in an administrative, customer service or HR admin role is desirable, but not essential

  • A basic level of knowledge relating to HR issues would also be beneficial

  • Degree in Human Resources or equivalent

On offer is the opportunity to work for a UK top 10 IT Consultancy and Service provider. The role comes with a competitive salary, the opportunity for further development and the potential for a wide and diverse career within SopraSteria.

SopraSteria is committed to establishing and maintaining a working environment which is free from discrimination and which values all employees as individuals. All employees and prospective employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour.

Required skills

  • Admin
  • Administrative
  • Customer Service
  • Microsoft Office

Reference: 34315562

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