Housing Support Officer
Umbrella rate: £14.50 an hour
Working on behalf of a Local Authority, Aatom Recruitment has an excellent opportunity for an experienced Housing Support Officer on a 3 month contract with a possibility of an extension. They would like someone who has the experience and knowledge in the following:
Purpose of the role -
- To work within the Homelessness Prevention Team to provide a comprehensive housing support service to applicants who approach as homeless, providing same day advice and support to prevent homelessness.
- To provide a comprehensive housing support service to client residents with identified support needs. To enable the residents to manage their home and to encourage and facilitate the residents' independence, quality of life, health and well being.
- To provide street outreach support to people who are homeless, rough sleeping or at risk of rough sleeping.
- To work with partners to prevent homelessness.
- To take responsibility for a caseload of clients who have approached as homeless who require support to help them to take steps to secure accommodation of their own.
- To assist with their life skills, money management, social skills and health/well being in order to promote their independence and successfully prevent their homelessness and to sustain their existing home or to help them to secure accommodation and establish themselves within a new home.
- To keep client records ensuring these are kept safe and confidential up to date and in accordance with the Data Protection Legislation.
- To take responsibility for arranging case conferences as required and to ensure partner agencies are adequately represented.
- To work to identified service standards and performance measures and to provide regular reports to the manager on actual performance/outcomes against such measures.
- To take responsibility for a designated caseload of Housing Support clients requiring support including the identification of prospective and existing tenants and establishing/agreeing tenancy variations.
- To assist with their life skills, money management, social skills and health/well being in order to promote their independence and successfully sustain their home and to develop initiatives that will assist the tenants to enhance their social opportunities, health, education and interpersonal relationships.
- To assess individual potential clients support needs and to liaise with statutory and non-statutory/voluntary agencies, where appropriate, to negotiate and agree their participation in supporting the individual. To aim to lessen the amount of time required to support individual clients and eventually achieving a "watching brief" and low level monitoring.
- To maintain records of all clients (i.e. local authority & external agencies) within their geographical area and to liaise with appropriate area management, supported housing staff and any external agencies as necessary regarding supported tenancies.
Participation in and compliance with agreed employment practices, including:
- Team Briefing
- Employee Development Meetings
- Time Recording
- Sickness Management
- Financial Regulations and Standing Orders
- Equal Opportunities
- Health & Safety
- Business and Quality Plans
- Performance Monitoring
- Codes of Practice
- Training Plans and Programmes
- Data Protection
- Proven experience of providing housing related support to single people.
- Experience of working to achieve specific goals and performance measures and to review performance and identify improvements.
- Experience of team and partnership working and the avoidance/resolution of conflict
- Desirable to have achieved A level qualifications or equivalent, including GCSE English Language and Mathematics (A to C Grade).
- Be able to demonstrate continuing relevant development and learning
- Knowledge of housing and homelessness law and good practice.
- Ability to use IT systems and software and have a good working knowledge of Microsoft Word, Excel and Outlook.
- Ability to work as a self starter, managing time and targets without close supervision.
- To be able to handle conflict (remaining calm and attaining resolutions)
- To be able to provide a flexible and committed approach to working hours and patterns when required to do so
- Demonstrate empathy and understanding of issues affecting vulnerable people including people with learning or other difficulties.
- Local Government
- Public Sector
- Social Services
- Housing Support
- Housing Support Officer
- Data Protection Legislation
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