Housing solutions officer
£18.12 per hour umbrella PAYE
ContractedPRIMARY JOB FUNCTION
To ensure an effective Housing Solutions Service is provided to Islington’s customers in housing need, including assessment and advice on Housing and related support.
To deputise for the Housing Advice Manager as needed.
EDUCATION and EXPERIENCEExperience of dealing with the public providing practical advice in a housing and welfare, to include administrative experience.Experience of working in a multi-cultural, inner city environment.
KNOWLEDGE, SKILLS and ABILITYDisplays an awareness, understanding and commitment to the protection and safeguarding of children and young people. and or vulnerable adults.Experience of the relevant housing legislation and case law, including the Housing Act 1996 and the Protection from Eviction Act 1977.Ability to respond sensitively to people experiencing a wide range of Housing problems.Proven ability to liaise with Councillors, senior management, members of the general public and other Organisation.Demonstrable ability to meet relevant performance and service standards.
Ability to provide clear, accountable and responsive service to customer/client
needs.Proven ability to input and extract data on a computer.Ability to communicate verbally, on the telephone, in writing and face to face with a wide range of audiences including Members, senior officers and the general public and their representatives.Corporate Requirement for Scale 2 to SO1 for employees who regularly correspond in writing with customers
Ability to pass a literacy test covering spelling and grammar.
COMMITMENT TO EQUAL OPPORTUNITIES
Ability to adhere to the Council’s Dignity for All policy and to deliver services to the public within this policy.
This post requires an enhanced level of Disclosure and Barring Service (DBS) clearance
- Please note Brampton Group only offer an Umbrella rate for this position
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