Housing Solutions Officer
Main Purpose of the job:
• To provide a comprehensive high quality homeless prevention, support and advice service to all households who are homeless or threatened with homelessness.
• To provide an assessment service to customers presenting to the Council to ascertain what duties are owed to them by the authority and what alternative housing options are available to them.
• To develop specialist knowledge and skills in relation to one or more client group(s) as required to enable the delivery of a flexible and responsive housing needs service that can effectively meet changing demands and customer pressures.
• To keep up to date, clear, accessible and accurate casework and data records and report on performance as required.
Thorough knowledge of the legislation and duties owed to homeless persons by the Council under Part V1 and Part V11 of the Housing Act 1996, Homelessness Act 2002 & Localism Act 2011
Knowledge of the duties owed to young people under the Childrens Act 1989
Detailed and extensive knowledge of the Code of Guidance issued by the Dept for Communities & Local Government for local authorities 2006
Detailed and up to date knowledge of all relevant case law pertaining to homelessness and its application
Knowledge of Landlord & Tenant Legislation, the Housing Act 1985 and Protection from Eviction Act 1977
Detailed working knowledge of homeless prevention initiatives and their application and effectiveness
Detailed working knowledge of the welfare benefit system and its application
Detailed working knowledge of other agencies, both statutory and voluntary providing relevant advice and assistance to customers under alternative legislation and in all forms of tenure
A detailed understanding and application of the terms and conditions contained in the range of tenancy agreements across all tenures
Knowledge of the housing problems faced by an inner London borough
Experience of composing and issuing detailed and legally robust S184 decision letters in line with
the duties owed to customers under the homelessness legislation
Experience of producing detailed and accurate reports and letters to the public and other professionals
Experience of working in a demanding front line service in a housing environment
Experience of “front line” interviewing and of dealing effectively with confrontational situations
Experience of working with vulnerable client groups and providing appropriate support as required
Experience of giving detailed advice on a range of welfare benefits to customers to enable them to resolve their accommodation difficulties
Experience of working effectively as a part of a busy team as well as being able to manage your own case load
Experience of advocating on customer’s behalf with other statutory and voluntary agencies and members of the public
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