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Housing Solutions Officer

Posted 24 January by Brampton Training and Consultancy Easy Apply Featured Ended

Housing Solutions Officer

£14.01 per hour Umbrella PAYE



  • To assess the housing circumstances of customers
  • To identify any accommodation rights and provide the most appropriate advice
  • To look at all housing solutions and advise the customer appropriately
  • To assess the financial resources available to customers and advise how this will impact on their ability to retain or secure accommodation
  • To identify any other financial resources available to the customer
  • To prevent homelessness by taking a pro-active approach to identifying the causes of homelessness and making enquiries to prevent homelessness at the earliest possible opportunity
  • To negotiate with private landlords, relatives and other excluders, both face to face and on the telephone; to prevent the loss of accommodation or to delay loss of accommodation until such time as a planned move can be achieved
  • To assist individuals with finding alternative accommodation where all options to remain have been exhausted
  • To advise customers on the availability of accommodation elsewhere which may meet their needs; for example in areas of low housing demand and high housing supply
  • To refer and/or signpost customers to other agencies who can support them in keeping their existing accommodation. This includes referral to mediation services and specialist advice agencies e.g. debt advisers
  • To work closely with other statutory and voluntary agencies in accordance with any Council protocols or safe guarding requirements
  • To work closely with statutory and voluntary agencies representing people leaving institutions to seek to prevent homelessness at the point of discharge
  • To liaise with mortgage providers and the Courts to halt possession proceedings where appropriate
  • To liaise with the Job Centre, DWP and Housing Benefits
  • To liaise with the private sector team in cases of alleged harassment, illegal eviction and poor property conditions
  • To implement new homelessness prevention schemes and housing options and liaise with and promote partnership working with the Council’s voluntary and statutory partners in tackling homelessness
  • To assist in the delivery of the Council’s Homelessness Strategy
  • To refer customers to supported housing schemes and low cost home ownership where the client meets the criteria
  • To refer cases for a full homeless assessment where homelessness cannot be prevented
  • To provide statutory advice and assistance to applicants found to be intentionally homeless or not to be in priority need
  • To refer cases to safeguarding and/or other services as necessary
  • To carry out a homeless assessment where required
  • To refer customers for temporary accommodation where necessary
  • To provide general advice to persons not eligible for housing assistance
  • To ensure that case notes are maintained at all times and letters confirming advice and assistance are given to all customers
  • To maintain detailed statistics of all homeless prevention work undertaken
  • To provide support and assistance to the other members of the Housing Solutions team where necessary
  • To undertake any training, as required by managers, that is appropriate to the post
  • To assist managers is answering MP, Councillor and members of the public complaints and enquiries
  • To respond to enquiries from senior managers
  • Any other duties reasonably expected to be undertaken by a post holder at this level

Key requirements:

  • Excellent Knowledge of Homelessness legislation and code of guidance
  • Excellent knowledge of Landlord and Tenant law
  • Knowledge of social housing law
  • Knowledge of homeless prevention tools and housing options
  • Minimum of one years experience of providing advice on housing related issues

Please note Brampton group can only offer a Umbrella Rate for this role

Required skills

  • Harassment
  • Mediation
  • Homelessness

Reference: 34311603

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