A large housing association are recruiting for a Generic Housing Officer to cover estate management, sign up of new tenancies, tenancy support and management, nuisance and anti-social behaviour, assistance with rent arrears and service charge management and resident involvement within Bristol.
The key responsibilities of this role include:
-Provide effective management / support of properties in liaison with functional housing teams and other departments.
-Effective tenancy management and support from application including arrears advice, successions, joint to sole / sole to joint & all related issues. Undertake tenancy visits.
-Undertake home visits to transfer list applicants, emphasising the arrears recovery policy, assess applications in line with policy and provide appropriate information to assist in the accurate registration of applicants
-Assist tenant & resident groups, in liaison with the Resident Involvement team.
-Undertake landlord liaison role with existing & new groups, providing information on all aspects of services affecting the area. Participate in service charge consultation processes.
-Undertake neighbourhood walkabouts with Property Services staff and resident representatives and other agencies in accordance with the Neighbourhood Guide. Produce action plans as required, with particular emphasis on chargeable contracts and services to shared owners and leaseholders.
-Propose & develop estate improvement plans in consultation with residents. Actively carry out neighbourhood ratings and work to improve ratings where needed.
-Pro-active management of all nuisance, harassment, hate crime or other cases were required. Liaise with legal advisors as required ensuring speedy resolution of issues using appropriate remedies
-Assist in the collection of rent arrears as required in liaison with the income team.
-Establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies to ensure an integrated contribution to the Housing Association's corporate objectives.
-Observe and comply with policies and procedures for Health and Safety at Work and observe and continually promote equal opportunities and customer care in compliance with organisational aims and objectives.
-Participate in learning and development activities that develop personal effectiveness and assist in improving performance in the role.
-Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and in order to meet the changing needs of the organisation.
To be successful within this role, it is essential that you have access to your own vehicle for work, and have a clean driving license. It is a necessity that you are an experienced housing officer, and the ability to use Capita will be highly beneficial to your application.
This is an initial six week contract with a chance of being extended or made permanent.
Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-Excellent referral bonuses
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Payroll service twice a week
-Ltd Co and PAYE payment options available
-Frequent notifications for upcoming opportunities via text and email
-Loyalty schemes / bonuses
-DBS disclosures provided via fast track online services free of charge.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period
How to Apply:
To apply for this position, please send your CV directly to .
You can also chat to Lee about the role on or via LinkedIn… https://in/lee-mcmillan-b3a735b0/
- Social Housing
- Housing Officer
- Estate Services
- South Wales