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Housing / Neighbourhood Officer

Posted 8 March by Evro Ended

Housing Officer / Neighbourhood Officer

Key responsibilities:

  • To carry out and monitor regular estate inspections, tenancy audits and ensures accurate records are maintained and actions are taken to deal with issues.
  • To manage tenancies related to housing services residents in accordance with policies, procedures and targets.
  • Be the point of contact to resolve and investigate complaints by residents and provide advice and guidance.
  • Ensure that IT systems are regularly updated and effective manual record systems are maintained.
  • To build relationships and work with both internal and external stakeholders of A2Dominion
  • To attend and represent A2Dominion at court, external meetings, case conferences, forums and evictions
  • Ensure that the tenancy management objectives and key performance indicators are achieved.
  • Work with diverse tenants who require extra support and refer them to appropriate support services

Key competencies required:

  • Building Customer Relationships - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and responding to individual needs.
  • Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  • Gaining commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behaviour to accommodate tasks, situations, and individuals involved.
  • Quality Focus -Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Please note any expenses incurred driving during working will be reimbursed.

Apply now!

Required skills

  • housing
  • housing officer
  • social housing
  • housing associations
  • neighbourhood officer

Reference: 34642124

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