Housing Needs Officer

Posted 26 April by HancoxRead Recruitment
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Job Title: Housing Needs Officer (3 Month Contract - at least)

Salary: £9.00 p/h

Location: Various (See Below)

Working Week: 7 Day Rota, Shifts Between 8am - 9:30pm

To provide a comprehensive Homeless & Pre-Tenancy service within any area of the city. Undertaking a full range of duties which will resolve a customer’s housing needs within a multi-disciplinary problem solving Homeless & Pre-Tenancy Team.

Duties & Responsibilities

  • To provide high quality housing advice and support services to customers, ensuring that their needs are met and expectations managed, wherever practicable.
  • Ensure that all procedures and policies are adhered to and working instructions for the Homeless & Pre-Tenancy Service, comply with BCC policies and procedures.
  • To act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to Assistant Housing Needs Officers.
  • To answer customer enquiries, face to face, in writing or by telephone to resolve problems raised.
  • Ensure that accurate reliable, quality data/management information is maintained and verified.

Skills & Abilities

  • Experience of compiling and typing letters and reports, actioning telephone calls, etc.
  • Clerical experience e.g. filing, maintaining confidential paperwork, setting up and maintaining records, systems and office equipment.
  • Knowledge of relevant legislation and their implications for the Service.
  • An ability to support meetings (e.g. minute-taking, note-taking, action points, etc) in a sensitive and complex manner
  • Ability to communicate effectively at all levels within an organisation, both orally and in writing, where maintaining confidentiality is paramount.
  • An Enhanced DBS is required for this role.

Locations

  • New Aston House - Alma Street, Birmingham, West Midlands, B19 2RL
  • Magnolia House - 73 Conybere Street, Birmingham, West Midlands, B12 0YL

Required skills

  • Clerical
  • Housing
  • Legislation
  • Social Housing
  • Homelessness

Reference: 41803696

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