£19.13 per hour Umbrella PAYE
We require a Housing Adviser who can provide specialist advice and prevention support and assistance to service users who are being evicted from privately rented accommodation.
MAIN PURPOSE OF THE JOB
- To provide comprehensive advice and guidance to private sector tenants, RSL tenants and leaseholders directed at resolving landlord disputes, disrepair issues, rent problems, security of tenure issues and service charge issues.
- Expressly protecting occupancy rights and preventing homelessness.
- To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options
- To ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved
- To ensure excellent customer service standards are maintained for all relevant client groups and contribute to year on year improvement of those standards
DUTIES & RESPONSIBILITIES
To conduct housing advice interviews with local private sector residents focussing on preventing homelessness and giving good quality advice on the potential avenues to resolve problems and on housing choices available so that customers can make informed decisions about their options
To advise on all matters relating to landlord and tenant disputes and to negotiate with landlords to prevent homelessness and provide practical assistance to help customers remain in their accommodation or move to alternative accommodation thereby preventing homelessness
To provide good quality advice, information and assistance through face to face interviews, home visits, by telephone and by correspondence within a casework based customer care framework, ensuring all deadlines are met and appropriate referrals are made to other agencies to properly progress the case.
To provide the above through a detailed knowledge of housing legislation and case law including landlord obligations and a good knowledge of welfare benefits and rights
To liaise with other agencies to gather all necessary relevant information about each case
To investigate claims of harassment and illegal eviction liaising with the police and other agencies, conducting interviews under PACE and taking statements for the determination of the appropriateness of prosecution.
To advocate for customers including court representation in possession proceedings, deposit retrieval claims and injunction applications.
To contribute in the development and delivery of relevant council plans and strategies so that targets and performance requirements are met
To effectively communicate the Council’s duties and policies to customers and partner organisations directly, in writing and through customer information
To promote the Councils rent deposit scheme and to actively assist customers in seeking and securing accommodation in the private sector
To develop and share a comprehensive network of contacts across the public, private and voluntary sectors to improve partnership working
To ensure that all contact with customers and other organisations is fully recorded and where possible confirm advice given in writing
To ensure all housing advice case work is clearly and appropriately documented
To record data and statistical information accurately and on time
To respond to queries from customers or their approved advocates and from landlords - whether in person, by telephone, email or in writing in line with the councils standards.
To make recommendations to the Team Manager for use of the Homelessness Prevention Fund, Rent Deposit or Bond scheme or other related direct financial assistance where such would prevent homelessness
To promote the landlord accreditation scheme and the Landlords Forum
To undertake all duties with due regard to Health & Safety legislation. To ensure all necessary risk assessments are undertaken, maintained and reviewed.
Please note Brampton Group can only offer an Umbrella rate for this position
Job Type: Contract
Salary: £19.13 /hour
- Case Work