Housekeeping Manager

Posted 11 December 2017 by JM&Co. Recruitment Ltd

Our client, a unique privately owned organisation operating over a large site and incorporating both commercial and residential properties, is seeking a Housekeeping Manager join their team. Managing a team of approximately 75 staff, this purpose of this opportunity is to:

  • Provide a high quality, cost effective on-site cleaning and housekeeping service through the year, for all activities and uses of the organisation.
  • To manage the turnaround of private accommodation consisting of c. 70 units.
  • To manage external contractors providing window cleaning, pest control, sanitary waste hygiene, and other cleaning services to the organisation.

Key Responsibilities and Accountabilities:

  • To manage a team of housekeeping staff and team leaders to provide a comprehensive cleaning and housekeeping service across the site, including cleaning, tidying, bed making, laundry, curtain changes and deep cleaning.
  • To work with the HR team to ensure that accommodation is vacated and let as required.
  • To monitor and manage the external contractors relating to provision of a housekeeping services, including but not limited to window cleaning, sanitary waste, pest control, matting and other cleaning.
  • Ensure that standards of the environment are checked, and that general maintenance and repairs are reported to building and works in a timely fashion.

Key Tasks:

  • To organise the daily rota of housekeeping and team leading staff, ensuring effective cover in the event of staff absences.
  • Recruitment, training, development and management of staff within the department, in line with HR policies and procedures.
  • The control of budgets in relation to staff hours, cleaning chemicals and inventory items
  • Stock control and timely ordering of chemicals and any goods required for the provision of the service.
  • Administration of hours/holidays/absence, reporting to finance for payroll purposes to meet the deadlines for accurate payroll processing.
  • Provide a service to other business interests, preparing areas of the business as required to support the letting of the premises for events.
  • Provide a check-in and out service to accommodation residents, maintaining inventory records and validating deposit return claims to HR/Finance.
  • To provide excellent customer service to users of both the business and residential accommodation.
  • To maintain all machinery and equipment in good working order at all times
  • Supervision of staff and manage a system of monitoring standards, ensuring that any shortfalls or defects are dealt with in a timely manner or reported to the correct department for action.
  • Ensure the security of building and the access to keys is controlled and maintained at all times.
  • Work closely with the other departments to ensure the continuity of service is maintained and meets the demand.
  • Assist the Head of Support Services Manager with other duties as required in support of the business needs.
  • To ensure adherence to statutory Health and Safety and Data Protection Legislation at all times.
  • To undertake the safeguarding induction, in relation to legislative document guidelines, with all new employees within the first week of employment.

Hours of Working:

  • This opportunity is based on 37.5 hours per week, working flexibly as required.
  • Some evening and weekend working may be required to manage contractors and provide services to residential lettings and events.

Person Specification (Attributes):



  • Secondary education or equivalent
  • Membership / Certificates - BICs, IOSH, NEBOSH

Specialist Skills & Experience

  • A past history of managing a large team of cleaning staff
  • Knowledge of monitoring and managing cleaning/housekeeping standards
  • A good all round knowledge of Health and Safety
  • Experience in training, motivating and developing staff
  • Medium/high level of IT skills
  • Experience of recruitment and retention of staff

Personal Qualities

  • Enthusiastic and the ability to motivate others
  • Clean driving licence
  • Positive attitude towards working flexible hours
  • Firm approach to compliance but flexible in dealing with people.
  • Good all round organisational skills



  • BTEC Diploma (or equivalent) in supervision/facilities management or equivalent work experience.

Required skills

  • Facilities Management
  • Housekeeping
  • Inventory
  • Lettings
  • Site Management

Application questions

Do you have membership / certificates in BICs, IOSH, NEBOSH?
Do you have your own vehicle and live a commutable distance (c. 30 mins) from Towcester?
Have you worked in a similar facilities / housekeeping type role?

Reference: 34003253

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