Hotel Software Customer Support (Hotel Staff Career Change)
£22,000 - £24,000 + gym membership contribution, free parking, 25 days holiday plus bank holidays + casual dress code
++ Do you have customer experience of supporting users with a software suite preferably "Hotel Executive" by Avon Data Systems ? Perhaps you already work with hotel property management software in Receptionist / Front of House capacity and want to use your skills in a new field? We are not looking for techies as full training will be provided ++
Who we are:
We provide technology solutions to the hospitality industry. We are a Bristol-based software company that has specialised in Property Management and Point-of-Sale systems for 30 years.
We currently have an opening for a Hotel Software Support Agent with a hotel background to join our team. If you love the hotel industry but not the hours that go with it, this could be an excellent opportunity to embark upon a new career.
Your core duties will be:
+ Taking first line support - logging tickets, assisting the customer where possible
+ Channel management integrations
+ Build of booking engines
+ PMS (Property Management System) software configuration
+ EPOS (Electronic Point-Of-Sale) software configuration
+ Up-sell of upgrades, add-ons and training
+ Online training
+ Paticipation in the emergency out of hours support rota from home (circa one evening per week)
You should display the following skills and characteristics:
+ Experience with using a PMS - preferably "Hotel Executive" by Avon Data Systems
+ Experience with a channel manager (Preferably SiteMinder)
+ Excellent verbal and written communication skills
+ A positive and vibrant outlook
+ Natural sales and rapport-building ability
+ Friendly and approachable manner
+ Good team player
You may have worked in the following capacities:
Hotel Receptionist, Front of House Manager, Software Support, Customer Support, Service Desk, Help Desk Support, Customer Support Advisor, Customer Success Advisor, Hotel Software Support Advisor
Interested? Just Apply Below...
...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please email team [at] recruitmentrevolution.com quoting the job title & ref. Good luck, Team RR.