Hotel Service Manager

Posted 25 October by Demon Recruitment Group
Are you an extraordinary individual, looking for an employer who does extraordinary things?

Then look no further, as our client, one of the UK's most exclusive hotel properties are seeking an experienced Hotel Service Manager to join their team to oversee the service standards of their Events Team.

Position Overview

To ensure the smooth running of all services. To create and maintain a team environment and to motivate and train team members to achieve the required standards, therefore meeting and exceeding the guests’ expectations in terms of quality of product and service on a daily basis.

Essential Functions & Physical Requirements

  • Manage and deliver an effective training and development system for the team to ensure that they meet their require standards and develop in their roles
  • Have a high level of presence within the department and be confident in communicating with guests to ensure that their expectations are met and exceeded
  • Assist in ensuring that the team aim to achieve financial targets whilst maintaining a cost conscious approach
  • Lead by example through a 'hands on’ approach in order to motivate and coach the team to excel on a daily basis
  • You may on occasions be required to adjust your hours of work to cover the hotel needs

Qualifications and Desirables

  • 4/5 star hotel experience
  • Passionate about Food and Wine
  • Training skills
  • Complaint handling/Problem solving
  • Motivator

Benefit Package

  • Complimentary nights with breakfast within the hotel collection
  • 50% F&B discount at selected restaurants within the hotel collection
  • Very generous Employee Introductory Scheme offered
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentary
  • Complimentary meals whilst on duty at team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidized massage treatments and health clinics
  • Complimentary Eye Test for VDU users

Required skills

  • Events
  • Hospitality
  • Hotel Management
  • Training
  • Service Standards

Application questions

Do you have experience in a similar role?
Do you have experience within a luxury hotel?
Do you have your own transport?

Reference: 39222938

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