Host / Front of House Receptionist - Volvo Training Centre (Part Time Maternity Cover)

We are looking to recruit maternity cover for a part time Front of House Receptionist to work 25 hours per week - Monday to Friday 12 noon to 5 pm.

Main Job Function

• To ensure that Volvo Car UK Dealer Training & Development Centre provides a warm, friendly and professional environment to visiting customers.
• To ensure that on arrival, all visitors receive a pleasant and courteous welcome.
• To ensure that effective contact is maintained with site visitors during their stay.
• To ensure that visitors’ needs are dealt with promptly and completely.
• To accurately record and pass all messages and information received.
• To help ensure all telephone connections are made as quickly as possible to the appropriate personnel.
• To enhance the reputation of Volvo Car UK Dealer Training & Development Centre at every opportunity when interacting with others.

Key Tasks

• Ensure a friendly welcome for all site visitors and ensure they are made to feel comfortable
• Attend to customers’ needs while they are on site
• Ensure tidiness and functionality of customer facing areas
• Introduce first time visitors (delegates) to all the sites facilities and processes
• Ensure all external trainers and meeting hosts are given all the information they require
• Interact with visitors during social times (i.e. coffee and lunch breaks)
• Plan ahead to professionally greet the next day’s visitors
• Support the prompt answering (within 3 rings) of incoming phone calls
• Manage course attendance via i-pad registration and Learning Management System update
• Manage delegate "no-shows" and late arrivals. Call Dealer Managers to establish the situation
• Daily liaison with Restaurant Manager to ensure accuracy of planned visitor numbers
• Maintain customer information screens and room booking panels
• Carry out additional supportive administration duties as directed
• Encourage feedback from delegate visitors to ensure continual improvement
• Ensure that all visitors’ enquiries, queries and complaints are acknowledged and recorded immediately and passed quickly to the relevant team member
• Maintain and improve customer relations, thus enhancing the quality, image and reputation of VCUK Dealer Training & Development
• Report to manager any losses, damage or other incidence of cost arising in the public areas
• Maintain standards of behaviour and appearance as expected by visitors.
• Ensure professional and courteous customer contact at all times.
• Provide refreshments to waiting customers and engage in pleasant dialogue
• Alert manager to any unusual or concerning situations.

Successful candidates will have previous front of house / reception experience and must be able to demonstrate a strong passion for exceeding the customer's expectations.

You will need to be able to work 12 noon - 5 pm Monday to Friday each week.

Qualifications, Training & Experience

• Experience and skills within a customer-focused environment.
• Calm and organised approach to problem solving, tackling stressful situations and handling a varied workload.
• Knowledge and experience of retailing operations.
• Capable of interacting with all types of visitors in a lucid, professional and pleasant manner.
• Embrace customer care and Customer Relations Management training and development.
• Pro-active approach to providing a premium customer experience.

We are looking to recruit immediately so if you feel you have the necessary skills and experience, please apply today by sending a copy of your CV and a summary note explaining why you feel you would be suitable for this role.

The salary for this role is up to £21,000 per annum - Full time. Pro rata equivalent will be paid for part time.