Host / Front of House Receptionist - Volvo Training Centre (Part Time Maternity Cover)

Posted 4 days ago by Calex

We are looking to recruit maternity cover for a part time Front of House Receptionist to work 25 hours per week - Monday to Friday 12 noon to 5 pm.

Main Job Function

  • To ensure that Volvo Car UK Dealer Training & Development Centre provides a warm, friendly and professional environment to visiting customers.
  • To ensure that on arrival, all visitors receive a pleasant and courteous welcome.
  • To ensure that effective contact is maintained with site visitors during their stay.
  • To ensure that visitors’ needs are dealt with promptly and completely.
  • To accurately record and pass all messages and information received.
  • To help ensure all telephone connections are made as quickly as possible to the appropriate personnel.
  • To enhance the reputation of Volvo Car UK Dealer Training & Development Centre at every opportunity when interacting with others.

Key Tasks

  • Ensure a friendly welcome for all site visitors and ensure they are made to feel comfortable
  • Attend to customers’ needs while they are on site
  • Ensure tidiness and functionality of customer facing areas
  • Introduce first time visitors (delegates) to all the sites facilities and processes
  • Ensure all external trainers and meeting hosts are given all the information they require
  • Interact with visitors during social times (i.e. coffee and lunch breaks)
  • Plan ahead to professionally greet the next day’s visitors
  • Support the prompt answering (within 3 rings) of incoming phone calls
  • Manage course attendance via i-pad registration and Learning Management System update
  • Manage delegate "no-shows" and late arrivals. Call Dealer Managers to establish the situation
  • Daily liaison with Restaurant Manager to ensure accuracy of planned visitor numbers
  • Maintain customer information screens and room booking panels
  • Carry out additional supportive administration duties as directed
  • Encourage feedback from delegate visitors to ensure continual improvement
  • Ensure that all visitors’ enquiries, queries and complaints are acknowledged and recorded immediately and passed quickly to the relevant team member
  • Maintain and improve customer relations, thus enhancing the quality, image and reputation of VCUK Dealer Training & Development
  • Report to manager any losses, damage or other incidence of cost arising in the public areas
  • Maintain standards of behaviour and appearance as expected by visitors.
  • Ensure professional and courteous customer contact at all times.
  • Provide refreshments to waiting customers and engage in pleasant dialogue
  • Alert manager to any unusual or concerning situations.

Successful candidates will have previous front of house / reception experience and must be able to demonstrate a strong passion for exceeding the customer's expectations.

You will need to be able to work 12 noon - 5 pm Monday to Friday each week.

Qualifications, Training & Experience

  • Experience and skills within a customer-focused environment.
  • Calm and organised approach to problem solving, tackling stressful situations and handling a varied workload.
  • Knowledge and experience of retailing operations.
  • Capable of interacting with all types of visitors in a lucid, professional and pleasant manner.
  • Embrace customer care and Customer Relations Management training and development.
  • Pro-active approach to providing a premium customer experience.

We are looking to recruit immediately so if you feel you have the necessary skills and experience, please apply today by sending a copy of your CV and a summary note explaining why you feel you would be suitable for this role.

The salary for this role is up to £21,000 per annum - Full time. Pro rata equivalent will be paid for part time.

Required skills

  • Customer Service
  • Front House
  • General Administration
  • People Skills
  • Receptionist Duties

Application questions

Do you have reception experience?
Do you live within easy communiting distance?

Reference: 37257630

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