Home Owner Services Team Manager

Posted 15 March by Page Personnel Property & Construction Easy Apply Ending soon

An exciting opportunity has arisen for a dynamic and passionate customer service leader to join a busy leading RSL . Reporting to the Director of Homeowner Services, the successful applicant will provide effective operational leadership and management to 8 Homeowner Services Officers to ensure the delivery of a high quality, customer focused service that achieves high levels of customer satisfaction and meets business targets.

Client Details

As one of the largest providers of affordable housing and care services in England,


    • Lead and motivate Homeowner Legal Services team to provide an accessible service to customers, taking them through their transactions in a timely manner in line with forecast and budget expectations
  • .Develop and maintain excellent working relationships with customers, external and internal partners; ensuring all work is carried out effectively in line with best practice, policy and service level agreements.
  • Ensure all applicants meet all relevant qualifying criteria including affordability.
  • Deliver Section 20 consultation activities under leasehold law for the RSL's large scale procurement exercises.
  • Urgently resolve escalated and complex queries and complaints from customers related to Homeowner Legal Services activities.
  • Ensure effective liaison with colleagues across the business to ensure high quality services, and monitor delivery against local plans.
  • Develop and maintain specialist knowledge of all relevant transactions, including Right to Buy/Acquire, staircasing, resales, etc.) and legislative and regulatory changes impacting the team and RSL.
  • Ensure value for money and excellent customer service throughout the Homeowner Legal Services team.
  • Managing budgets, demonstrating both value for money and high quality service provision.



  • Excellent experience and expertise in homes sales transactions, including Housing Act Right to Buy1985, Housing (Right to Aquire )Regulations 1997.
  • Significant experience of managing a varied workload, meeting performance targets.
  • Excellent organisational skills - ability to prioritise tasks and juggle changing priorities.
  • Proven track record of working with external agencies and partners.
  • Broad knowledge of legal powers availability.
  • Excellent attention to detail.
  • Proven track record in leading, managing and motivating teams.
  • Significant customer service experience.
  • Ability to produce, implement and monitor service delivery plans.
  • Knowledge of current housing legislation and best practice.
  • Excellent oral and written communications.
  • Excellent knowledge of Microsoft Office.


Job Offer

An excellent benefits package is offered that helps to make RSL a great place to work.

  • Competitive salary of £38,742 per annum )
  • 25 days annual leave plus bank holidays
  • Opportunity to buy 5 extra days holiday
  • Amazing career development opportunities - work with your manager to map out your career plan
  • Childcare vouchers
  • Access to benefits Portal - Everyone Lifestyle Benefits Programme - £100 allowance per employee each financial year
  • Professional qualification support & financial support for professional subscriptions
  • Access to Simply Health Scheme - to claim back every day medical treatment expenses.
  • Eye test vouchers
  • Employee assistance programme
  • Cycle to work scheme
  • E-learning courses
  • Thank you award- by nomination

Required skills

  • "Homeowner Services" "Management"Leasehold Services" "Property Services" "Central London"

Reference: 34698163

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