A fantastic opportunity has become available for a Home Insurance Associate to work for our client based in Ringwood, Hampshire!
Location: Ringwood, Hampshire
Hours: 37.5 Hours a week, Shifts range between 9am-8pm Mon- Thurs and 9 am-6pmFri, also 1 or 2 Saturday mornings per month
Salary: £18,000 -£23,000 per annum
•Working within a team of professional advisers in our contact centre, you will be required to speak with customers and offer advice to ensure the cover provided is suited to their requirements. Importantly, you will be expected to provide a consistent, professional and high quality of service to ensure that all customers receive an excellent experience.
•You will be responsible for handling new sales enquiries from quotation through to sale, administering policies and fielding enquiries via telephone, email and online chat. Full training and coaching will be provided.
•Job Description / Home Insurance Customer Adviser
•This is a varied role with fantastic opportunities for progression, and you will need to possess excellent rapport and communication skills to succeed.
•Customer sales and support
•Interact with customers and internal departments in order to deal with new business, renewals, mid-term adjustments, cancellations and reinstatements using the Intelligent Insurance system.
•Ensuring compliance during all communications and processes
•Understanding your responsibilities to ensure Intelligent Insurance continually complies with regulations and treats customers fairly.
•Maintaining consistently high quality and performance
•Adherence to quality standards; call handling measurements; attendance; timekeeping; any other reasonable requests.
•A minimum of 1 year home insurance customer service or sales experience obtained in a professional office environment.
•Multi-skilled - The ability to manage time effectively and be able to work on different projects or tasks at any one time whilst pro-actively dealing with new enquiries, also making an active contribution to a positive, progressive culture within the company.
•Confident in making decisions. · Excellent attention to detail.
•Computer literate with excellent keyboard skills.
•Ability to work well under pressure and remain effective. · Strong and positive work ethic and attitude.
•Clear verbal and written communication skills.
- Customer Service
- Inbound Marketing
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