Home Insurance Claims Handler

Posted 6 days ago by Densell Recruitment


Our client is a successful & expanding business that has a number of different divisions. Due to additional work volumes they are looking for a Home Insurance Claims Handler to join their property insurance repairs division. Working within a team of Claims Coordinators, you will be supporting an Insurance Surveyor in managing the property claims repairs process, dealing with the customer and scheduling the repair works with the company tradesmen and sub-contractors.

This would be a great position for someone with insurance claims and/or repairs coordinating experience to join a professional & successful company with a great team environment.

Working hours are 8am - 5pm Monday to Friday

Job role and responsibilities

The successful Claims Coordinator / Claims Handler will have the following responsibilities:

  • Taking & dealing with calls from customers and clients
  • Assisting & supporting a Surveyor in the management of repair works projects and keeping track of their progress from start to finish
  • Liaising with tradesmen
  • Ensuring customer care is excellent and managing customer expectations at all times
  • Ensuring client databases, portals and job details are kept up to date
  • Ordering & purchasing of materials through approved suppliers
  • Ensuring the best price has been secured for materials
  • Dealing with all steps of the claims process in accordance with SLA’s and company procedures
  • General administration within office environment

What skills/experience will you need?

The ideal applicant for this role will need to have exceptional organisation skills, a positive outlook and be comfortable in a role supporting someone who is both office & field based.

You will ideally have insurance claims handling experience and/or experience in coordinating and scheduling repairs/building works. Our client may also consider candidates who have experience in scheduling engineers / contractors. You will need to have confidence when dealing with contractors/tradesmen and customers over the telephone.

Excellent customer service skills, a polite & professional telephone manner and confidence in using WORD/Excel/email along with the willingness to learn other systems/databases is essential.

Package details

The salary is negotiable depending upon experience but will be in the region of £22,000 to £26,000. There is also a company bonus/incentive scheme in place.

Additional Information

If you think you have the relevant experience for this role please apply clicking on the 'apply’ button below.

We may not always be able to reply to every applicant due to the volume of CVs received so if you have not received a call within 5 working days please assume that you have not been successful on this occasion. However, we may keep your CV on file in case we have a more suitable position in the future.

Required skills

  • Customer Service
  • Insurance
  • Property Claims
  • Home Repairs
  • Claims Handling

Application questions

Have you got any experience in home / property insurance claims?
Do you have experience in a repairs/building/maintenance environment; scheduling/coordinating works?
Have you got experience using WORD/Excel/Email and the confidence to learn other systems/databases?
Have you dealt with contractors or tradesmen or engineers (not essential)?

Reference: 34686598

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