Home Care Care Coordinator

Job Summary

Works under the direction of the Home Care Manager to coordinate, develop, and manage our client & employee schedules. The primary duties as staffing coordinator include matching caregivers/clients based on skill level & availability, tracking client/employee hours, filling open shifts, assisting clients with schedule changes, handling employee sick calls, assisting with client/employee relations, monitoring telephone system for accuracy, keeping excellent documentation/records, and participating in an on-call rotation. The Care Services Coordinator handles all incoming calls, routing, and processing of initial enquires. The Care Services Coordinator may also be required to conduct care assessments for clients in the field as well as caregiver introductions.

Receives referrals and enquiries on the programs of this company.

Responds promptly and courteously to all clients’ calls.

Triages incoming calls from caregivers/clients for scheduling changes, or services needed and forwards to appropriate personnel.

Serves as liaison between clients, HCA’s and Care Managers.

Schedules and coordinates day-to-day activities of caregivers and clients in a rota format.

Maintains documentation of associate work record in CareFree and the Pass System and ensures current and complete personnel records for all homecare associates.

Have responsibility for all staff - plan, allocate and evaluate the work load of all staff

Ensure Compliance requirements are met for all carers/staff before activation and audit the maintenance of carers/staff files, working alongside the compliance team.

Ensure that all computerised and manual records are up to date.

Write reports and maintain monitoring of service

Ensure all staff receive supervision and appraisals

Ensure training needs of all staff are met effectively - implement induction programmes and identify and provide for on-going training needs

Maintain effective assessment and review procedures

Assists with recruiting, orientations, in-services, disciplinary actions, etc.

Assists with preparation for orientations by preparing appropriate documents/folders.

Maintains office record keeping, filing and supplies.

Maintains Policies and Procedures Manual and Employee Handbook.

Coordinates with weekend on-call supervisors and performs on-call coordinator duties as needed.

Cover care Calls Ad-hoc when required (due to staff sickness and periods when short staffed)

Meets weekly with Care Managers to review issues and to strategize best operating practices.

Assists with sales, marketing, and public relations efforts.

Participates in the continuing commitment for quality care, including attendance at mandatory agency staff meetings.

Knowledge of Domiciliary Care and significant work experience in the caregiving/medical field

Must be working towards or have attained at least a Health & Social Care level 3 or equivalent

Ability to multi-task and stay calm in a fast-paced environment while ensuring attention to detail

Excellent interpersonal skills

Excellent organisational abilities

Excellent communication skills via phone, in person, and in writing

Excellent customer service skills and the ability to ensure all client and employee needs are met in a timely manner

Proficiency with Microsoft Windows based programs such as Word, Excel, Outlook and internet based applications

Read, write, speak, and understand English fluently as needed for the job

Ability to participate in an after-hours on-call rotation

Valid UK Driver's License and insurance

Ability to pass criminal background check & pre-employment drug screening requirements

To maintain a flexible attitude towards duties and responsibilities, to ensure the efficient working of the team

Able to deal with and manage conflict in a professional calm manner

To adhere to set department budget constraints

Ability to use own initiative but also know when matters need to be referred to a senior staff member. If a query has been presented to you and you are unable to resolve the matter, it must then be escalated to the head of department

To carry out any other duties appropriate to the post