Holidays Operation Assistant

Posted 4 days ago by National Trust
Summary

What makes a stay in a National Trust holiday cottage that extra bit special? There’s the dramatic location and the glorious scenery. There’s the getting-away-from-the-hustle-and-bustle feeling too. But for lots of our guests, it’s the thoughtful home-from-home touches. Like the fire you’ve prepared for them, to the biscuits and milk you’ve left out in case they’re peckish or craving a cup of tea.

This role is based in Bransdale, 10 miles north of Kirkbymoorside.

What it's like to work here

Surrounded by dramatic open moorland, Bransdale is a quiet green oasis characterised by a patchwork of farmland and drystone walls. Footpaths and a bridleway cross the valley bringing in walkers and cyclists, while a single narrow road circles the dale.

What you'll be doing

It’s the details like this that make you such a brilliant caretaker. On change-over days, you’ll make sure that everything’s clean and ready for our guests to arrive. This will include making sure beds are made, the laundry’s fresh and that the property is stocked up with fresh milk and flowers. We’d also like you to keep an eye out for any repairs or odd jobs that need doing. You’ll also be on hand to provide a warm welcome to our visitors and to respond to any questions or queries they may have during their stay.

Please also read the full role profile, attached to this advert.

Who we're looking for

Our team believe that people deserve more than just ‘good service’ but an amazing experience they’ll never forget, and we’re looking for like-minded people to join us.

To be part of our successful team, you will need to;

  • Have good customer service skills
  • Be enthusiastic and hardworking, taking real pride in your work
  • Have the ability to communicate with customers in a professional manner
  • Have the ability to complete necessary forms, e.g. expenses claim, additional hours form
  • Have good cleaning skills with attention to detail, giving a high standard of cleanliness and presentation
The package

Benefits

Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

Reference: 38892309

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job