Holiday Home Sales Advisor - Embo Beach, Scotland

Posted 15 November by Parkdean Resorts

Purpose Of Role:

To meet and exceed the targets and financial performance requirements of caravan sales department

Responsible To:

Holiday Home Sales Manager

Salary: 

£19,500 with excellent bonus potential (OTE £25-30K) in first year. 

Elite Incentive Trips

Quarterly bonus

Yearly bonus once hit annual target

25% discount on holidays

Key Responsibilities:

Customer Service

  • To greet & communicate with customers in a professional and courteous manner.
  • To promote the company and the Park at all times with a positive approach.
  • Dealing effectively and efficiently with customer comments, whilst following company/park guidelines.
  • To ensure that you complete the company customer service programme "How loud is your Happy?" and aim to exceed the expectation of the customers.

Teamwork

  • To communicate with other members of your team, both internally and externally in a professional and courteous manner.
  • To work together with your fellow team members to produce standards of excellence within your department and aiming to exceed customer expectations.
  • You may at times be required to assist with duties not directly linked to your Job Description but commensurate with your position from time to time. Your co-operation will be appreciated but not abused.

Role Specific

  • Selling of caravan holiday homes and lodges to both new and existing customers
  • Liaising with owners in order to solve problems in a timely and effective way ensuring that all issues are logged, monitored and resolved to the owners satisfaction.
  • Follow instructions for processes for telephoning, brochure mail-out, email contact, call-back and follow up for new enquiries. Updating of the CRM system for lead-bank.
  • Adhering to sales process for presenting the full and clear facts to customers, presenting site fees and associated costs clearly and ensuring the customer is fully informed to make a decision.
  • Selling of finance packages to customers and ensuring paperwork is understood by customer and completed correctly.
  • Advising customers of the insurance package within the FSA guidelines
  • Cash handling adhering to company procedures.
  • To ensure that the sales / profit contribution are as per budget and individual plan are met.
  • This can be also be measured in appointment generation.
  • To demonstrate and fulfil effective handover of sold units to customers, whilst ensuring customer after care and service.
  • To ensure customer debt is paid on time and key handover only after full receipt of monies.
  • To work in a safe manner, with due diligence towards yourself , colleagues , customers and general public at all times.

Person Specification

Qualifications

Essential

  • Driving Licence

Experience

Essential

  • Proven sales background
  • Customer Service
  • Target Driven

Desirable

  • Caravan/Lodge Sales

Skills/abilities

Essential

  • Business and Financial Acumen/Integrity
  • Commercial Insight
  • Communication
  • Cu
  • Reference: 33812860

    Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

    Report this job

    Email me jobs like this

    By clicking Submit, you accept our Terms & Conditions.