Holiday Counsellor (Spanish speaking)

Posted 8 March by Headstart Employment Easy Apply

Holiday Counsellor (Spanish speaking)

Raynes Park

£20,000 per annum (includes language premium) plus incentive

Hours: 8.30 am to 4.30 pm, Monday to Friday (30 mins unpaid lunch) or

Hours: 9.30 am to 5.30 pm, Monday to Friday (30 mins unpaid lunch)

Our client provides a holiday exchange network for timeshare owners and they are seeking a Spanish speaking Holiday Counsellor.

Key Result Areas:

  • Deliver levels of service to members consistent with company service and quality standards.
  • Identify the holiday experience required by members.
  • Offer holiday alternatives to members where necessary to achieve a booking.
  • Promote membership benefits and exchange services.
  • Process new membership enrolments and make contact amendments.
  • Process all sales confirmations i.e. Exchange confirmations, Platinum sales, Gold sales, Getaways, membership renewals
  • Meet and exceed individual call handling productivity targets.
  • Document all calls as per the corporate standard.
  • Promote travel products

Candidates must be able to demonstrate the following skills:

  • Sales closing skills.
  • High standard of customer service.
  • Basic keyboard skills.
  • Clear telephone manner.
  • Attention to detail.
  • Ability to enter notes on system clearly and concisely.
  • Self-motivation.
  • Interpersonal skills.
  • Ability to work on own initiative.
  • The ability to speak Spanish.

Headstart Employment is an Equal Opportunity Employer

Reference: 34634134

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