Customer Services Agent

Posted 4 June by The Work Shop Easy Apply

Customer Services Agent - Verwood - BH31

The Work Shop are pleased to be working with a leading Accident Management company who look after clients who have had a crash on break down and assist them with a replacement vehicle.

They are looking to add to their busy team within the Hire Coordinator depart to be the primary point of contact for customers to ensure a smooth and seamless process from initial enquiry to the delivery and collection of the vehicle.

Duties of the Customer Services Agent will include:-

  • Handle an enquiry from start to finish to ensure all requirements are met
  • Manage each case through to a satisfactory conclusion and arrange the deliver of the vehicle at a convenient time
  • Accurately work with agreed procedures to ensure all required information is taken and recorded and authorised by the insurer
  • Accurately and efficiently administer all relevant paperwork
  • Build rapport with customers and referrers
  • Produce daily reports and paperwork

Ideally you will come from a Customer service back ground and have good IT and data entry skills. This is an excellent opportunity to join a thriving and growing business and genuinely help clients by providing an efficient and organised service

This role would suit candidates from the following backgrounds: - Customer service, claims, insurance, administration, inbound, office coordinator

Office hours are Monday to Friday between 08am and 6 pm on a shift basis. 1 in 4 Saturdays is required working 9 - 1

Free Parking, Child care Vouchers, Pension scheme and great progression opportunities

Required skills

  • Accident
  • Car
  • Communication Skills
  • Insurance
  • Organisational Skills

Reference: 34195782

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