SOS are working with a highly successful company in Verwood who are looking to recruit a Hire Coordinator to join their busy team.
Salary: Between £15,500 and £16,500
Hours: Working in a shift between 8.00 am - 6.00 pm Monday to Friday
Either 1 in 3 or 1 in 4 Saturdays (depending which role) 9am to 1pm
Duties and Responsibilities:
- To handle enquiries from start to finish for high profile customers ensuring that all requirements are met, if not exceeded.
- Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems
- To make contact with referred customers within time periods stipulated within referrer service level agreements.
- To satisfy company security requirements in respect of client identification and fraud detection, ensuring team leaders and/or managers are notified of any suspicions.
- To be able to overcome a client's objections to help maximise their conversion levels.
- Manage each case through to a satisfactory conclusion, discussing the delivery of a hire vehicle at a convenient time and location for the customer, and then pass the file to the reservations team with clear information.
What do they need from you?
- Good level of Education - GCSE level or equivalent
- GCSE English & Mathematics
There will be rewards with excellent career opportunities, training & development, a range of Benefits and Incentives and much more!
Our aim is to respond to your application with 48 hours. However, due to high volumes of candidates applying for positions, please assume that if we have not contacted you within 7 days you have been unsuccessful for this role. We will keep your details and contact you should a more suitable position become available.
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