Hire Controller

Posted 12 March by ST Selection

Our client, a leading UK tool hire business, has a fantastic opportunity for a Hire Controller to join their Hire Desk Team to deal with all enquiries on the hire desk and convert them into hire business.

Key Responsibilities:

  • Responsible for receiving orders (On-hires) and requests for collections/ off hires
  • Planning transport for deliveries and collections
  • Efficient running and co-ordinating of internal and external haulage
  • Calculating and supply of quotes
  • Dealing with damages, calculating costs, liaising with customers regarding damages and ensuring payment is received
  • To demonstrate and maintain an understanding of our product range in order to sell the key benefits to our customers
  • To proactively work jointly with all departments and colleagues across the range of functions to ensure we deliver the highest level of customer service on a consistent basis
  • Deal with customer enquiries and resolve issues
  • Maintain an effective and positive relationship with customers and other depots/ departments
  • Build customer relationships to retain existing business

Skills/Experience Required:

  • Minimum 2 years customer service experience in a fast paced environment
  • Hire Controller experience is desirable
  • Able to manage a large workload
  • Good attention to detail
  • Great telephone manner

Required skills

  • Customer Service
  • Order Processing
  • Telephone Manner

Application questions

Do you have previous hire controller experience?
Do you drive and have your own transport?

Reference: 37084729

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