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Hire Controller/ Hire Desk Assistant

Posted 9 March by Ainscough Crane Hire Ended

Hire Controller- Cambridge

Job Role:

  • To support the Depot Manager in the day to day running of the depot
  • Maximising revenue and profit against agreed targets through the effective rental of cranes and ancillaries
  • Manage resources and fleet within the depot to ensure they are utilised in an effective manner

Key Responsibilities:

  • Understand the customer requirements and provides the best solution
  • Has a in depth knowledge of our products
  • Covert hire enquiries into orders to ensure achievement of revenue targets
  • Maximise all sales opportunities
  • Captures customer information
  • Manage and build relationships internally and with our suppliers
  • Manage resources (e.g. allocate work to employees)and fleet within the depot to ensure they are utilised in an effective manner
  • Contribute to the overall business targets and comply with company standards
  • Deals with customer enquires efficiently
  • Controls all costs
  • Ensures that all administration tasks and processes are accurate and kept up to date
  • Ensure compliance to legislative requirements and internal quality health safety and environmental policies and standards
  • Works flexibly, covers out of hours calls

Key Performance Indicators:

  • Customer care calls
  • Revenue generation
  • Invoice accuracy
  • Negotiating with suppliers


  • Equivalent of min grade C Maths and English GCSE

(Skills & aptitude)

  • Customer Service & Telephone skills
  • Negotiation & Commercial Focus
  • Excellent communication skills
  • Organisation & Time Management
  • Managing Conflict
  • Influencing Skills
  • Problem solving


  • Self motivated
  • Results focused
  • Determined in overcoming obstacles
  • Resilient

Required skills

  • Cranes
  • Depot

Reference: 34654142

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