Helpline Advisor (Peterborough)

Posted 4 days ago by RNIB Featured

Hours: 36 hours per week (8.45 - 4.45pm or 9.15 - 5.15pm with occasional evening working until 8pm and Saturday 9 - 1pm)
Salary: £18,445 per annum
Location: Peterborough
Contract type: Permanent

If you have experience of working in a busy customer services environment we have an exciting opportunity to join the RNIB Helpline team in Peterborough as Helpline Advisor.

Following the training you will receive, you will advise our customers about RNIB services, products and reading materials, including our digital Talking Books service; a free service that provides blind and partially sighted people with access to over 23,000 titles.

Key to this role will be your excellent telephone manner, effective verbal and written communication skills, good knowledge of computerised sales/service operations and a good knowledge of Word and Excel.

In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including:

  • 26 days holiday per year (plus bank holidays), which increase with service
  • Excellent pension schemes

If you would like to apply for this great job opportunity please click the apply button.

Closing date for applications is at 23:59 on Wednesday 27th June 2018.

Interview dates are To Be Confirmed.

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.

Required skills

  • Communication Skills
  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Telephone Manner

Reference: 35395339

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