Helpdesk Support Technician

Posted 6 February by Asset Resourcing Limited
Helpdesk Support Technician: The Helpdesk Support Technician will assist the Support team in their service to the rest of the business. This new post offers an excellent opportunity for the right candidate to begin a helpdesk/support career in a fast-paced, technology-driven company.

The post will suit someone who fully understands computers and is interested in exploring new features and technology. Opportunities for exposure to new and emerging technologies are almost endless. A broad interest in computing will stand you in good stead in your application.

You will be joining a team of people who love technology and who are driven by the desire to provide an excellent service to their colleagues and customers. Mutual support and informal training are inherent in the way we work.

A good quality Computer Science degree (or similar) will be of great benefit.

Essential Experience:

*Highly computer literate
*Windows desktop
*Microsoft Office
*Software installation
*Linux/Mac
*Printer management
*Solving problems with technology
*Building computers
*Networking

Core Accountabilities

*Respond quickly and efficiently to requests for support, by telephone, email and through the ticketing system.
*Set up PCs and phones for end users
*Hardware upgrades
*Diagnose hardware and software issues, escalating to engineers as appropriate
*Manage user accounts, reset passwords
*Monitor network and servers, identifying potential problems and responding to incidents as they occur
*Careful piloting and release of Windows updates to the network

Personal Attributes:

*Friendly/kind
*Great communication skills
*Good attention to detail
*Quick learner
*Conscientious
*Proactive
*Patient
*Enthusiastic
*Honest
*Polite

Required skills

  • Helpdesk Support Technician Windows XP Highly computer literate Windows desktop Microsoft Office Software installation Linux/Mac computers

Reference: 34407453

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