The post will suit someone who fully understands computers and is interested in exploring new features and technology. Opportunities for exposure to new and emerging technologies are almost endless. A broad interest in computing will stand you in good stead in your application.
You will be joining a team of people who love technology and who are driven by the desire to provide an excellent service to their colleagues and customers. Mutual support and informal training are inherent in the way we work.
A good quality Computer Science degree (or similar) will be of great benefit.
*Highly computer literate
*Solving problems with technology
*Respond quickly and efficiently to requests for support, by telephone, email and through the ticketing system.
*Set up PCs and phones for end users
*Diagnose hardware and software issues, escalating to engineers as appropriate
*Manage user accounts, reset passwords
*Monitor network and servers, identifying potential problems and responding to incidents as they occur
*Careful piloting and release of Windows updates to the network
*Great communication skills
*Good attention to detail
- Helpdesk Support Technician Windows XP Highly computer literate Windows desktop Microsoft Office Software installation Linux/Mac computers
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