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Helpdesk Support Administrator

Posted 21 March by OneSavings Bank Plc Easy Apply Ended

We have an exciting opportunity for a Helpdesk Support Administrator to join our growing team, here at OneSavings Bank.

OSB are a challenger bank who specialise in specialist lending and retail savings. We’ve experienced significant growth over the last few years, with our UK employee base more than trebling to what is now approaching 500 staff.

The primary focus of the role is to provide 1st line support to the UK offices and subsidiaries.

As the Helpdesk Support Administrator, you would be…

  • 1st line Help Desk support, recording and expediting reported issues

  • Performing daily system operational tasks

  • Responsible for monitoring the Network Monitoring System and escalating issues where necessary

  • Responsible for the upkeep of IT operations documentation and procedure manuals

    Why come to work for us?

    You’d be joining OSB during an exciting time of significant growth, with ongoing opportunity for career progression.

    The role is based in Chatham, Kent which offers a corporate yet friendly working environment and joining an existing team of five.

    The added extras

  • The salary associated with the role would be based on your relevant experience, with the range being between £22,000 and £24,000
  • 22 days holiday + bank holidays (can purchase an additional 5 days holiday)
  • Access to discounts from Perkbox
  • An annual 5% discretionary bonus opportunity

Am I suitable for this role?

You’ll be a motivated, customer focussed and conscientious individual who is able to say 'yes’ to the following questions:

  • Do you have existing experience working in a Windows Active directory?

  • Do you have a previous experience in a Help Desk Administration role?

  • Do you have GCSE/GCE qualifications in both Maths and English?

    If so and you’re interested in the opportunity to join OSB, please click the 'Apply’ button and send us your CV.

    At OneSavings Bank, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.

    All applicants must have rights to work in the UK.

    Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Required skills

  • Helpdesk
  • Line Support
  • 1st Line
  • Help Desk Support

Reference: 34732977

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