Helpdesk Support - 1st & 2nd Line / Customer Service / IT

Posted 19 September by Anderson Recruitment Ltd

This is an exciting opportunity to join a well-established and successful company in Gloucester who offer excellent career opportunities!

Our client is currently recruiting for a Helpdesk Support Advisor to join their friendly team on a permanent basis. This is a fantastic opportunity for an individual who is looking to start or develop a career within IT. Graduates are welcome!

Responsibilities:
- Provide support as the first point of contact to clients
- Providing remote IT support to users
- Escalation of appropriate, more complex IT queries
- Providing training and advice to support users in use of computer equipment
- Producing monthly reports on client’s systems
- Providing a consistent high level of customer service

Candidate Attributes:
- Previous helpdesk support experience is desirable
- Good working knowledge of 'PC hardware set up' would be beneficial
- Excellent communication and customer service skills
- Must have a full clean UK driving license

- Keen interest in IT

Hours: Monday - Thursday 8am - 4.30pm, Friday 8am - 1.30pm.

Salary: £18,000 - £22,000 depending on experience.

Required skills

  • Customer Service
  • Helpdesk
  • Information Technology

Reference: 33347713

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