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Helpdesk Representative - Pensions

Helpdesk Representative - Pensions

Posted 16 May by Randstad Sourceright
Easy Apply Ended

HR Helpdesk representative


£9 - £10.50 per day

Leading electrical manufacturer requires a helpdesk professional with HR/Pensions/excellent customer service experience to join their helpdesk team based in Poole.

Key to this role will be to provide a professional and consistent first line support to businesses 
and all beneficiaries of the Pensions Benefits Scheme. As the HR Helpdesk Representative, you will own the relationship between the enquirer and the Pensions Back Office department to educate the enquirer on the benefits of self service through the Portal and website as and when available. 

You will
  • Provide accurate first line assistance to members of the pension scheme via the call handling system and email.
  • Work towards resolution of cases but if need be transfer the more complex pension related enquiries  whilst ensuring an acceptable service level and grade of service is delivered

To be considered for this role

  • First line help desk experience ideally supporting pensions or another HR functions
  • Must be proficient in MS Office Applications – Outlook, Word, Excel. 
  • Some experience using HR/Pensions systems software and processes
  • Advanced level of customer service delivery skills. 
  • Having worked in a customer facing role with experience in Administration preferably within a Contact Centre environment.
  • Must show confidence and have the ability to take the lead whilst dealing with telephones calls within the Contact Centre

This is a role to start as soon as possible so if you have the required experience I look forward to hearing from you soon

Reference: 37997832

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