Helpdesk Operator

Posted 31 July by Pertemps Reading Commercial DDT Easy Apply
Are you currently working in an Administration / Helpdesk role looking for a new challenge? Then read on as this could be the role you are looking for. Pertemps are currently recruiting for a Helpdesk Operator to work within a Facilities Management Company based in Southampton on a 3 month temporary contract to start as soon as possible

Helpdesk Operator – Job Purpose

The purpose of the role is to assist and manage all aspects of the Helpdesk systems required. This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and Facilities Services requirements. The requirement to communicate clearly with other personnel and departments and win the commitment of others to achieving high levels of operational performance

Helpdesk Operator – Responsibilities

- Receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner

- Control the administration of Planned Maintenance system, in accordance with EFS standard procedures including the issuing and tracking of Planned Maintenance dockets

- Receive and make welcome all visitors to the EFS site accommodation ensuring they are correctly hosted and not allowed to wander un-escorted in workshops or the clients site in general

- Compile and distribute data relating to utilities, maintenance work and operational costs

- Control the administration of sub-contractors and suppliers in accordance with EFS standard procedures including the issuing and tracking of purchase orders and sub-contract instructions, operational outlook programmes/site visit documentation, and the induction of sub-contractor visitors to site

Helpdesk Operator – Knowledge and Skills

- Proven experience within a similar role

- Experience of Concept, Care manager, Planet is desirable

- Experience of SLA's and KPI Monitoring

- Good IT skills including MS Word, Excel, Power point and Project

- Good level of interpersonal and customer relationship skills

Helpdesk Operator – Additional Information

- This is a temporary role to start as soon as possible for 3 months

- The hours of the role are Monday to Friday 0800 - 1700

- The hourly rate of the role is £13.00

If this role sounds like you, and you would like further information, then click the apply button to send your CV, or contact Alanna O'Connor at Pertemps Managed Solutions

Reference: 35755777

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