You will be providing administration to the contract and maintaining concise records of all company transactions and engagements and be liaising with client representatives.
My client is a well-known global wide service provider.
You will be the first point of contact assist with any queries from clients internal and external. You will be logging new calls. You will be expected to understand the contract SLA's and responsibilities. You will be allocating and dispatching new jobs to engineers and to subcontractors used by the contract. You will to send to the contractors and dispatching and chasing ETA's for jobs. You will accurately and efficiently update the CAFM systems to ensure effective reporting. You will be managing the life cycle of all tasks ensuring the CAFM system is updated. You will actively manage and update all Priority 1 Emergency calls and escalate jobs where necessary. You will undertake training of staff as and when required.
The successful candidate will come from an FM background, you will have an understanding of CAFM management. Some financial understanding would be advantageous but not essential.
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