Helpdesk Operative / Assistant Planner / Customer Service

Posted 10 May by Emcor Facilities Easy Apply

Helpdesk Operative / Assistant Planner / Customer Service





We are currently recruiting for a Helpdesk Operative/Assistant Planner to be based in our Eastleigh office

You will schedule work for maintenance engineers, raise work orders, respond to queries by email & phone and perform administration tasks.

Person specification:

Qualifications and Experience:

•5 pass grades at GCSE or equivalent.

•Excellent telephone manner.

•Excellent communication skills.

•Experience of working in a call centre / help desk is essential.

•Good IT skills including Word, Excel and PowerPoint.

•Able to work under pressure and to defined deadlines.

•Able to work as part of a larger team and independently.

•Good time keeper.

•Prior Customer Service or Industry Experience Desirable.

Other factors:

•Organised and reliable.

•Smart, presentable appearance, personable and approachable.

•Flexible and adaptable.


•A team player with the ability to work from their own initiative.

•Willingness to learn new skills and embrace procedures.

Reference: 35104673

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