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Helpdesk Manager

Helpdesk Manager

Posted 30 August by RESOURCE DIRECT RECRUITMENT LIMITED T/A RDR
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RDR are currently recruiting for an Administration/Helpdesk Manager based in Brandon, Warwickshire. Working hours are 08:00am until 17:00pm Monday to Friday. On offer is a competitive salary.

Key Duties and Responsibilities for the role of Helpdesk Manager include:

  • Mobilise and manage the administration team (made up of 10 people)
  • Produce monthly KPI reports with support from the admin team and Contract Managers
  • Support each contract team and liaise with the client and end user
  • Attend client monthly meetings with each contract manager
  • Set up CAFM system and supporting reports and liaise with central support functions
  • Report on helpdesk activities and KPI’s
  • Assist admin team with contract cover, taking calls, logging jobs, dealing with the end user
  • Deliver staff briefings and tool box talks
  • Promote and drive the company values
  • Keep up to date with industry developments, driving innovation and effective change

Qualifications/Skills required for Helpdesk Manager:

  • Management qualifications or previous experience
  • Good I.T skills and qualifications particularly Microsoft word and excel
  • Facilities Management contract background preferred
  • Strong communication skills

This role requires full Employment Screening and background checks and candidates must be in possession of a recent DBS check

Required skills

  • Admin
  • Helpdesk
  • Management

Reference: 35989741

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