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Helpdesk Engineer

Posted 6 April by Delaney Browne Appointments Ended

Objectives:
To provide a top-class quality of service to both our internal and external customers and to excel all
expectations for the role.

Main duties and responsibilities:

Assist with the maintenance of the network and associated equipment. Including 6 servers with
Microsoft Windows 2008, 2012 R2 and 2016 servers, Exchange 2016, ensure backups run etc.

Assist with the Help desk where customers are experiencing problems with their
software.

Diagnose and repair if possible using remote log-in software, or escalate to Level 3 support
or 3rd party supplier.
Assist as required with the Hardware Help desk where customers are experiencing problems with
printing and scanning etc.

Diagnose and repair if possible using remote log-in software or escalate to
Helpdesk supervisor.
Provide cover for the service team to assist with network copier installs and to fault find and fix network
issues with copiers on site.
Accurately complete all service documentation (when required) and submit, within the specified time frame
to work control.
Carry out customer operator training on printing, scanning and associated software.

Advise customers on correct, efficient and effective use of software.
Attend training courses when required to maintain, increase and improve knowledge and skills.
Attend all meetings when required which may be held outside of office working hours (with reasonable
notice)

Reference: 34550125

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