Helpdesk Coordinator

Helpdesk Coordinator

Aldgate, London

Monday - Friday 9-5:30pm

We are seeking a proactive and customer-focused Helpdesk Coordinator to join our Maintenance and Facilities team. This role is pivotal in managing the day-to-day operations of our facilities helpdesk, ensuring that all maintenance requests and facilities issues are promptly addressed. The ideal candidate will have strong organisational skills, an ability to multitask, and a commitment to delivering excellent service.

Key Responsibilities:

• Serve as the primary point of contact for all maintenance and facilities inquiries via phone, email, and ticketing system.
• Monitor, prioritize, and manage incoming service requests, ensuring prompt response and assignment to the appropriate personnel or contractors.
• Track the progress of open requests, update status regularly, and communicate resolutions to the requestor.
• Create and assign work orders for routine maintenance, emergency repairs, and facility improvements.
• Coordinate scheduling of maintenance activities to minimize disruptions to operations.
• Ensure all completed work orders are properly documented and closed in a timely manner.
• Interface with external vendors and contractors for repairs, inspections, and facility services.
• Schedule appointments, coordinate access, and ensure compliance with company policies and safety regulations.
• Track vendor performance and maintain a positive working relationship to ensure timely and high-quality service.

Experience required

• Previous experience in a similar role, preferably within facilities or property management.

Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.