We currently have an exciting opportunity within NuPAC as Helpdesk Coordinator(s) based within Runcorn, Cheshire. Reporting to the Engagement and Development Manager you will be responsible for providing a support service to retail branches across the country as well as data entry and general administrative duties in supporting the NuPAC team.
Your duties as a Helpdesk Coordinator will include answering telephone calls; raising, investigating and resolving customer queries; advising and informing customers on our service or product ranges and recording and maintaining information and records accurately and efficiently. The role requires a professional approach to customer service and a desire for continuous improvement.
Our ideal candidate(s) will have experience of working within a busy customer service or administrative environment. You will be customer focused with a professional telephone manner and high level communication skills. It is essential that you are able to work as part of a busy team and possess proficient keyboard skills.
Our ideal candidate must have basic skills in Microsoft Outlook, Microsoft Excel and Microsoft Word.
The hours of work will be 40 hours per week Monday to Friday.
We reserve the right to close this vacancy early if sufficient applications are received
The PHOENIX Group will not be processing applications of applicants who are family members, or have any personal relationship with a current employee working in the same department as the position being advertised.
- Communication Skills
- Customer Service
- Telephone Manner
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