Helpdesk Analyst

Posted 5 February by InterQuest Solutions

InterQuest are supporting one our key clients, based in South West London, who are looking to bolster their Service Desk team with a Second Line IT Support professional. The role would supporting a large user base via telephone, at the users' deskside or using remote access.

Responsibilities:
- Day to day 2nd line activities
- Diagnostic/root cause analysis
- Provide maintenance of services and devices
- Assist with the transition of new applications
- Management of new/leaver user accounts
- Advise on procurement of IT equipment
- Build/configure/deploy new equipment
- Identify when an issue cannot be resolved and escalate as appropriate
- Provide help and training to new team members

Experience & Key Skills required:
- An ability to explain technical language in a non-technical way
- Demonstrable experience of using service desk applications
- Remote support
- Knowledge of PC configurations, Active Directory & MS based operating systems
- A background working within an NHS trust or similar organisation would be highly advantageous

Reference: 34401368

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