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Helpdesk Analyst : Shipping & Freight

Helpdesk Analyst : Shipping & Freight

Posted 21 June by SDW Recruitment Ltd

Do you have a good knowledge if all things import and export? Are you passionate about providing excellent customer service? Do you have solid IT skills?

Our client is looking to recruit an service orientated individual to join their helpdesk team, composed of experts in customs, systems and industry; a truly exciting, unique opportunity for the right individual.

This role is initial for a 2 year fixed contract.

The Role:

A Helpdesk Analyst provides essential first and second line support to over 450 external customers including leading Global shipping lines, ports, express air carriers, freight forwarders, HM Customs and other inspection agencies.

The Helpdesk provides a professional service and is available 24 hours a day, 365 days a year for all enquiries into the business, offering 1st and 2nd line support to expedite the timely resolution of all customer incidents and service requests.

A flexible approach to work is required as you will be expected to work a rotating shift pattern, incorporating on-call cover to respond to operational queries outside of normal office hours.

Essential Criteria:

- Experience of CNS Compass and / or Destin8

- In-depth knowledge of both Import / Export procedures

- Experience of freight, shipping, cargo or logistics working environments

- IT and computer literacy

- Proven analytical skills and able to make decisions under pressure

- Effective communicator including excellent written and oral communication

- Ability to work as part of a team with a positive attitude

- Ability to drive and own a car

Import & Export | Shipping Coordinator | Freight Forwarding

About the Company:

This company is a leading software provider to the shipping & freight sector and is part of a global port company, which offers a number of fantastic benefits.

Salary & Benefits:

For this position, our client is looking to pay between £25 & £30K for the right person, opportunity to earn an annual bonus of up to 8% annual salary, 25 days holiday, Pension scheme, Option to join the company BUPA private medical scheme, Staff Canteen and Free Parking.

Required skills

  • export
  • logistics
  • import
  • freight
  • shipping

Reference: 43107854

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