Helpdesk Administrator

Helpdesk Administrator

RDR are currently recruiting for an enthusiastic Helpdesk Administrator to be based in the E15 area of London, this is a full time permanent role working 37.5 hours per week. Working hours are 08:00am until 4:30pm and 09:30am until 18:00pm Monday to Friday and 1-in-4 Saturdays between the hours of 08:00am and 13:00pm.

On offer is a competitive salary.

This will be a varied Helpdesk Administrator role, and will include but is not limited to the following administrative tasks:

  • Assisting customers with their Metering and Billing enquiries
  • Processing payments, either in person or over the phone from residents
  • Helpdesk Administrator is responsible for managing schedules and bookings for engineers
  • Providing reporting information to internal/external customers
  • Welcoming clients and customers to the visitors centre
  • Maintain all documentation and records to the highest standard
  • You will be expected to undertake any training necessary to ensure that you are able to undertake your duties effectively

Requirements for the role of Helpdesk Administrator:

  • A passion for business excellence
  • Excellent interpersonal skills - both using the telephone, email and face to face
  • Financial background, preferably in a metering and billing environment
  • Strong IT skills - particularly excel and word
  • Ability to learn IT packages in Metering & Billing
  • Experience in a technical / engineering related industry preferable
  • Previous Customer Services/ Administrative experience

Required skills

  • Administrative
  • Customer Services
  • Documentation
  • Helpdesk

Application questions

Do you have experience of a similar Administration role?
Do you have experience in a Customer Service environment?

Reference: 36083953

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