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Helpdesk Administrator

Posted 9 March by Randstad Sourceright Easy Apply Ended
For our client a well know communications and marketing service provider in Newcastle we are looking for a Helpdesk Administrator for a period of 2,5 weeks.

Role objectives
  • Provide advice and assistance to customers on products, services, design & production methods.
  • Efficient & accurate Data Entry onto a variety of systems, Managing & ensuring data integrity.
  • Liaising with Customers by telephone and email. Placing and progressing of orders – including the placement of personalised stationery orders received by fax, email and post.
  • Liaising with printers and suppliers in a professional way to ensure both quality and delivery is right first time and compliant with SLA’s and productivity expectations.
  • To assist in the investigation of customer queries and complaints in a timely and complete way, at the direction of the Team Leader.
  • Recording all complaints or customer problems on to a data spreadsheet.
  • Maintain Service levels

    Experience Ms Office Package

    Hourly Rate of 8-10 GBP

    Start date 19-03-2018

    End date 04-04-2018
  • Reference: 34654015

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